Returns must be made within 30 days of purchase for a full refund of the purchase price.
To be eligible for a return, your item must be unused, unlaundered, undamaged, in the original packaging, and in good condition. We reserve the right to refuse a refund request if it does not comply with our policy.
Before shipping a return, please contact us at firstname.lastname@example.org for a return authorization number and the address of the appropriate warehouse to receive your return.
When shipping, please include this return authorization number, your packing slip and/or a copy of your online purchase receipt for proof of purchase.
Please keep a record of the return tracking information to ensure your package is received by us. We are not responsible for packages lost in transit unless a tracking number is supplied, and proof of delivery can be verified.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
You can expect a refund in the same form of payment originally used for purchase within 10 days of receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.